The Business Analyst II position is an intermediate level position in the Business Analysis Department within Information Services. The Business Analyst (BA II) role has interaction at all levels of the organization, and functions primarily as a liaison among business and technical stakeholders to elicit, analyze, communicate and validate requirements for changes to business processes, policies, and information systems. Collaborating closely with Information Services resources, Project Managers, and business resources, the Business Analyst II collects and translates business requirements into documentation and conceptual design, from which applications and solutions are developed. 

The Business Analyst II is a key facilitator within the organization, acting as a bridge between business areas, stakeholders, and the Information Services solution team. The role must analyze and synthesize information provided by a large number of people who interact with Servus - such as members, staff, IT professionals, vendors, and management. The position is accountable for eliciting the actual needs of stakeholders, not simply their expressed desires. As such, the Business Analyst II plays an integral role in aligning the business needs of the organization to the capabilities of information technology solutions in order to deliver effective business value.

The Business Analyst II works closely with the entire Business Analysis Department to establish and support a Business Analysis Centre of Excellence that fosters a culture of continuous improvement and commitment to maturing internal business analysis core competencies.

• Understand strategic imperatives of the organization, and ensure requirements are aligned with strategic and tactical goals.
• Understand and is competent in full range of techniques for eliciting business requirements, and demonstrates ability to select and utilize most effective approach for each requirements gathering assignment.
• Recognize and effectively engage all stakeholder groups necessary for successful requirements gathering.
• Facilitate cross-functional business requirement gathering sessions.
• Research and analyze appropriate information and data necessary to accurately and effectively document and validate requirements.
• Prepare written Business Requirements Document (BRD) that conform to department standards, that encompass regulatory, business, user, functional and non-functional requirements as appropriate.
• Validate requirements with appropriate stakeholder groups to ensure accuracy of documentation. 
• Define dependencies, constraints, assumptions and risks accurately.
• Engage peer review of documentation prior to submitting to Business Owner/Project Sponsor/ Steering Committee for final approval and sign-off.

Key Responsibility Areas:

• Business Process Management
• Solution Recommendation, Testing and Implementation
• Project Execution
• Communication and Team Effectiveness
• Support Development & Integration of Business Analysis Department

Experience:

• A minimum of 3 years’ experience in an Associate Business Analyst role or 5 years’ experience in a business or technical role with demonstrated business analysis experience.
• Digital Banking experience in the BA space.
• Experience with process modeling techniques and methodologies.
• Experience with business requirements gathering techniques and analysis.
• Proven effectiveness in facilitation of small to medium sized cross-functional groups.
• Excellent knowledge of Microsoft Office Suite including Word, Excel, and PowerPoint.
• Working knowledge of Visio, ARIS or other modeling tools desirable.
• Working knowledge of Microsoft SharePoint desirable.
• Financial sector experience (preferably in banking) is considered an asset.

Education and Training:

• Post-secondary certification in Business Analysis strongly preferred, but combination of experience and education is also considered.
• Bachelor’s degree or diploma with Commerce, IT, Finance or Business Administration.
• Financial sector experience (preferably in banking) is considered an asset.

Licenses/Certificates:

• Business Analysis Citation or Certificate provided by International Institute of Business Analysts (IIBA) endorsed education provider.
• Certified Competency in Business Analysis (CCBA) or Certified Business Analysis Professional (CBAP) designation is considered an asset but not required. 

Other special requirements:

• Servus operates a province wide network of over 100 branches in 62 communities, including 3 regional centres which may result in management of teams in geographical dispersed locations.
• Weekend or shift work, available to travel, etc.
• The business may from time to time ask for branch and/or department support for special projects and/or areas experiencing staff shortages. All employees may be asked to volunteer to assist in areas of need during these times. These assignments could result in a change of hours, location, and/or travel.

Why Servus Credit Union? We live our values in how we do business and how we treat our employees. Servus Credit Union is one of Canada’s 50 Best Managed Companies. Servus is committed to being socially responsible and living the co-operative values. Through our operations, we strive to make a positive impact on our economy, the environment and society. We know that our employees are our most valuable assets so we offer ongoing growth and career advancement and we reward employees for their hard work and achievements.