The Network and Telecom Technical Lead will provide leadership and senior-level expertise in the research, analysis, planning, design, installation, development, implementation, maintenance, support and overall utilization of the network and telecommunications infrastructure. Work with users and management to define system requirements and resolve problems. Provide direction and leadership to Network Analyst I’s. Lead projects through inception, design and implementation while ensuring documentation is appropriate and complete.

The work involves unique multi-functional and highly technical problems and issues related to supporting voice and data communications, networking, systems operation and systems access and security. Projects regularly have enterprise-wide impact and abstract reasoning, an organized approach to execution is essential to ensure that technology meets the credit union’s on-going business needs. Network Analysts are required to participate in an on-call rotation and provide after-hours support when necessary.

Systems Administration & Support 

• Research, plan, implement, test and debug all network systems software utilized on network.
• Monitor and test network performance and provide statistics and reports.
• Serve as an escalation point for the Network Analyst I’s and other departments.

Security and Integrity Administration & Reporting

• Plan, design, implement and operate security technologies and procedures – e.g. Firewall, Routers, Switches, IDS/IPS, VPN.
• Provide reports as requested/required (e.g. – performance, usage, violation, etc.).
• Plan, design, implement and operate Business Continuity processes.

Network and Communication Systems Administration & Support

• Administer entire telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems.
• Ensure integrity, reliability and optimum performance of external and internal voice and data communication network components.
• Test, configure and co-ordinate network infrastructure upgrades and maintenance.

Project Management

• Provide technical advice and assistance to business-led projects as required.
• Recommend and design improvements and alteration to current infrastructure to meet business needs and strategic objectives.
• Coordinate and work with the Architecture Group for design analysis and implementation planning.

Department/Work Unit/Credit Union Support 

• Provide input into organizational planning and budgeting for hardware/software needs.
• Provide support, direction, training, coaching and problem solving to team members.
• Actively participate in department/work unit/credit union meetings.

Technical Leadership (25%)

• Provide leadership in the resolution of ongoing Problems by identifying possible solutions and making recommendations
• Advise management on existing and emerging technical issues and present possible solutions
• Act as a point of escalation for team members and others engaging the team
• Identify training needs and provide coaching to increase skill levels across the team.

Operations Management (25%)

• Work with team and management to develop Standards, policies, and procedures essential for maintaining daily operations
• Review all changes and releases for the team to ensure they are ready for approval and ensure team representation in Change Advisory Board meetings.
• Delegate tasks to team members and set deadlines, ensuring status is kept current, and open tasks are being completed in a timely manner to support service levels.

Systems Availability Management (25%)

• Develop and coach team members to monitor supported systems for capacity and performance.
• Develop and maintain capacity planning for supported systems.
• Identify and plan for end of service for supported systems and service upgrades or replacement as required.

Team Resource Planning and Mentoring (25%)

• Maintain on call and team work schedules to support service levels
• Provide performance feedback for team members, recognizing high performance and rewarding accomplishments.
• Establish an open dialog with team members to encourage feedback and new ideas to achieve positive outcomes
• Encourage creativity and risk taking
• Cultivate a unique identity for the team with an open communication culture.

Experience:

• Must have experience in an enterprise telecommunications organization.
• Must have experience managing a multi-vendor VoIP system and a blended PRI and SIP telephone service.
• Must have experience in F5 Big-IP design and implementation (LTM & ASM).
• Must have experience in inter-VRF routing and troubleshooting.
• Must have experience with legacy firewalls, application firewalls, IDS and IPS.
• Must have experience with VPN to secure WAN traffic and remote workers.
• Must demonstrate knowledge of packet-level troubleshooting techniques (Wireshark, IOS debug, etc.).
• Must demonstrate experience troubleshooting WAN and LAN topologies.
• Must demonstrate knowledge of network security infrastructure and operations.
• Must have experience designing, implementing and operating datacenter networks and virtual computing systems.
• Previous experience with financial industry IT systems is an asset.

Education and Training:

• An undergraduate degree or technical college diploma in Computer Science, Mathematics or Engineering and 6 or more years’ technical Information Services related experience or an equivalent combination of education and experience. 
• Minimum of 6 years of demonstrated infrastructure engineering and support experience ideally in a service-based industry. 
• Must have a minimum of one (1) recent network or telecom technical certification [Cisco preferred], with two (2) recent technical certifications highly desirable, certification and a strong background working with hardware and network components. 

Licenses/Certificates:

• Must have successfully completed CCNA certification

Other special requirements:

On-call availability based on departmental on call rotation. Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components. Occasional inspection or manipulation of cables in floors and ceilings. Lifting, transporting and mounting of moderately heavy objects, such as servers and network equipment.

Weekend or shift work, available to travel, etc.

The business may from time to time ask for branch and/or department support for special projects and/or areas experiencing staff shortages. All employees may be asked to volunteer to assist in areas of need during these times. These assignments could result in a change of hours, location, and/or travel.

Why Servus Credit Union? We live our values in how we do business and how we treat our employees. Servus Credit Union is one of Canada’s 50 Best Managed Companies. Servus is committed to being socially responsible and living the co-operative values. Through our operations, we strive to make a positive impact on our economy, the environment and society. We know that our employees are our most valuable assets so we offer ongoing growth and career advancement and we reward employees for their hard work and achievements.