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News & AnnouncementsThe Document Imaging Administrator is accountable for accurate preparation, scanning, indexing, and archiving of imaged documents into Servus Credit Union’s electronic records management system.
KEY RESPONSIBILITY AREAS
Business Processes
- Prepare, sort/index, and scan documentation to records management system accurately.
- Ensure areas of responsibility are completed in a timely, efficient, and accurate manner.
- Store and destruction of records in compliance with established procedures.
- Responsible to know and understand Service Level Agreements established for internal customers.
- Maintenance of scanning equipment (as required).
- Other tasks assigned to the department.
Member Experience
- Contribute and support high quality service and positive working relationships with internal and external customer groups through efficient and timely completion of assigned tasks.
- Ensure timely and accurate completion of assigned workload within the service delivery standards/benchmarks. When unable to meet these standards, communicate to Senior Administrator/Team Lead in a timely manner.
- Adapt and prioritize to meet processing demands/needs.
Employee Experience
- Portray a good sense of teamwork and establish team relationships with other staff members by displaying a willingness to assist others. Contribute to corporate and team goals by offering ideas and suggestions in a positive manner.
- Embrace and participate in initiatives such as peer activities and member relation building coaching.
- Work co-operatively with others (working together as opposed to working separately or competitively).
- Promote a culture of friendly, responsive, flexible, respectful, collaborative and cooperative behavior.
- Promote a positive team reputation.
Experience:
- Experience in Document Imaging/Record Management environment is preferred.
- Knowledge of Microsoft Word and Excel.
- Financial services industry experience is desired.
This position is a 6 month temporary contract.
Why Servus Credit Union? We live our values in how we do business and how we treat our employees. Servus Credit Union is one of Canada’s 50 Best Managed Companies. Servus is committed to being socially responsible and living the co-operative values. Through our operations, we strive to make a positive impact on our economy, the environment and society. We know that our employees are our most valuable assets so we offer ongoing growth and career advancement and we reward employees for their hard work and achievements.